Summary: wine4 never sells your data. We only collect what is necessary to improve our services and maintain platform security.
1 Introduction
Wine4 (hereinafter referred to as "we", "our", or "wine4") is an online betting and gaming platform that serves users' Privacy makes your protection its top priority. This Privacy Policy explains what information we collect when you use wine4's website or mobile app, why we collect it, and how we use it.
This Privacy Policy is drawn up in accordance with international data protection laws and applicable regulations in Bangladesh. By using wine4's services, you are considered to have agreed to this policy.
If you have any questions or concerns, reach out to our support team at any time. We operate with full transparency and are committed to your Privacy committed to ensuring.
2 What Information We Collect
Wine4 collects two types of information — what you provide directly, and what is generated automatically as you use the platform.
Directly Provided Information
| Data Type | When Collected |
|---|---|
| Full Name & Date of Birth | During Registration |
| Email Address & Mobile Number | At Registration & During Communication |
| National ID / Passport Number | During KYC Verification |
| Home Address | During Identity Verification |
| Payment Details (bKash/Nagad Number) | During Deposits & Withdrawals |
| Support Chat | Support Contact Hours |
Automatically Collected Information
- Device Information: Device type, operating system, browser name and version.
- Usage Data: Time spent on the platform, pages visited, and bets placed.
- IP Address: For security and fraud prevention purposes.
- Log Data: Login timestamps, error logs, and transaction history.
- Cookies & Tracking: To remember your preferences and improve your experience.
We never store your full payment card number. Payment details are always encrypted and saved in partial form only.
3 Purpose of Data Use
Wine4 uses collected data only for specific, legitimate purposes. We never use your information unnecessarily. The primary purposes are outlined below:
- Account Management: To handle registration, login, identity verification, and account security.
- Transaction Processing: For processing deposits, withdrawals, and bet settlements.
- Customer Support: To resolve your queries and issues and provide assistance.
- Promotions & Bonuses: To send you relevant offers based on your preferences (you can opt out at any time).
- Legal Compliance: To meet the requirements of government or regulatory authorities.
- Fraud Prevention: To detect suspicious activity and protect both the platform and its users.
- Service Improvement: To analyse user experience and improve the platform.
If you no longer wish to receive marketing emails or SMS, you can unsubscribe at any time from your account settings.
4 Data Sharing Policy
Wine4 your Privacy committed to your protection. We never sell, rent, or trade your personal information to third parties. However, data may be shared in the following limited circumstances:
Service Provider Partners
Only the data necessary to deliver services is shared with partners such as payment gateways, KYC verification providers, and technology service providers. These partners are bound by wine4's strict confidentiality agreements.
Legal Obligation
Data may be disclosed to government authorities or courts as required under Bangladeshi or international law. In such cases, wine4 shares only the minimum information necessary.
Business Transfer
If wine4 undergoes a merger, acquisition, or asset transfer, user data may be part of that process. You will be notified in advance in such cases.
Important: wine4 never sells your information to advertisers or data brokers.
5 Cookie Policy
Cookies and similar technologies are used across the wine4 website and app. Cookies are small data files stored on your device that help improve platform functionality.
Cookie Type
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security tokens | Deleted at end of session |
| Functional Cookies | Remembering language, theme, and preference settings | 1 Year |
| Analytics Cookies | Understanding Usage Patterns & Improving Our Service | 6 Months |
| Marketing Cookies | To show you relevant offers | 30 days |
Cookies can be disabled from your browser settings. However, turning off essential cookies may cause some features to not work properly.
6 Data Retention Period
Wine4 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.
- Account Information: For the duration of active account use and up to 5 years after closure.
- Transaction Records: Up to 7 years, in line with financial regulatory requirements.
- KYC Documents: Up to 5 years after account closure.
- Support Conversations: 2 years from the date of last contact.
- Log Data: From 90 days up to a maximum of 1 year.
- Marketing Preferences: Until you make changes.
Once the retention period expires, data is securely deleted or anonymized.
7 Security Measures
Wine4 uses industry-standard technology and processes to keep your data secure. Our security framework is outlined below:
- 256-Bit SSL Encryption: All data transmissions are encrypted.
- Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
- Firewall & DDoS Protection: Protection against server-level cyberattacks.
- Regular Security Audits: Regular vulnerability assessments conducted by third-party security experts.
- Staff Training: All wine4 staff are trained in data protection and bound by confidentiality agreements.
- Restricted Access: Only authorized personnel have access to user data.
In the event of a data breach, wine4 will notify affected users within 72 hours and take all necessary action.
8 Your Rights
Wine4 is committed to protecting user Privacy Respects your rights. You have the following rights:
You may request to know what data we hold about you.
You may request corrections to any inaccurate or outdated information.
You may request the deletion of specific data (except where retention is required by law).
You may object to the use of your data for specific purposes.
You may request a copy of your data in a readable format.
You may object to the use of your data for marketing or profiling purposes.
To exercise these rights, support@wine4.net. We typically respond within 30 days.
9 Third-Party Services
The wine4 platform integrates certain third-party services that operate under their own privacy policies. When you use those services, the respective service's policy will apply.
- Payment Gateway: Payment providers such as bKash, Nagad, and Rocket operate under their own policies.
- Analytics Services: Analytics tools are used to improve the overall user experience.
- KYC Provider: Licensed agencies are used for identity verification.
Wine4 is not responsible for the privacy practices of these third parties. Please read their respective policies before using those services.
10 Policy Changes
Wine4 reserves the right to amend this Privacy Policy reserves the right to update. In the event of changes:
- The "Last Updated" date at the top of the page will be revised accordingly.
- For significant changes, you will be notified by email or in-app notification.
- You will be notified at least 7 days before any major changes take effect.
Continued use of wine4 after any changes constitutes acceptance of the updated policy. If you do not agree with a change, please contact our support team to close your account.
11 Contact
For any privacy-related questions, requests, or complaints, please get in touch with us:
Email: support@wine4.net
We typically respond within 1–3 business days. For urgent matters, use our live chat support — available 24/7.